Mission

Our mission is to consistently deliver member-centric financial solutions that foster long-term financial security, growth, and prosperity. We provide exceptional value and service to our diverse membership, empowering them with the tools, resources, and education needed to achieve their financial goals. We uphold the cooperative principles of integrity, transparency, and community stewardship, while creating positive, lasting impact in the communities we serve.

We are committed to fostering a workplace where every employee and member is treated with respect and fairness. Our core values are built on the principles of integrity, transparency, and dedication to providing the highest level of service to all members, regardless of their background or identity.

While we recognize the importance of diverse perspectives in enriching our organizational culture and driving success, we believe that merit, individual skills, and dedication should be the foundation of our hiring practices, promotions, and organizational decisions. We firmly believe that every employee and member should have the opportunity to succeed based on their capabilities, qualifications, and performance.

Our goal is to create a fair, respectful, and collaborative environment where all individuals are empowered to reach their full potential. We believe that every member and employee should be treated as an individual, with equal opportunities for success, based solely on their abilities and contributions.

We remain committed to supporting a diverse and skilled workforce that upholds the highest standards of service and community engagement.


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Core Values

Our standard of service and commitment to Defy Expectations® is built upon these values.

  1. We Are Fair - We believe in transparency and doing what's right. Whether it be through our free Checking Account or giving you access to over 30,000 surcharge free ATMs nationwide, you can rest assured, we don’t nickel and dime.
  2. We Give You More - With more convenient options like Express Pickup, a Mobile Branch on wheels, instant issue debit cards, and our 2% Cash Back Visa Credit Card, we strive to offer relevant products and services that make banking easier and provide real value.
  3. We Care - We strive to create a positive impact for our members and the communities we serve through charitable contributions as well as volunteerism. As we support organizations in our community, we look beyond the financial and seek true partnerships that allow us to support a cause as well as share the benefits we offer through HAPO membership.
  4. We Are Your Guide - HAPO Academy, within Financial Education division, was created to become the on-ramp to your financial success. We offer workshops, tools, and have over 100 financial coaches to help you become a money pro, plan for tomorrow, and guide you through your unique financial journey.

These are a few reasons for you to join HAPO. We'd love for you to become a member and experience the HAPO difference. When we say "We got your back," we mean it.

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