Frequently Asked Questions
Will my online statement look like my paper statement?
Yes, your statement will contain all of the same information you are used to seeing and will look like the one you currently receive by mail.
Is it safe to receive my statements online?
Yes, your online statement(s) will be accessed via HAPO's secure Internet Teller. The latest version of any of the popular browsers which support 128-bit encryption should work correctly. These include Google Chrome, Internet Explorer, Mozilla Firefox, and Apple's Safari.
How do I enroll to receive my statements online?
Enrolling for online statements is easy. Once you are logged into the Internet Teller, click on the "Settings" button and verify that your account has the correct e-mail address. Then click on the "e-statements" button and read and agree to the terms of the E-Statement Consent.
What software will I need to view my online statements?
Electronic statements will be in Portable Document Format ("PDF"). You will need to have a software program that allows you to display PDF files such as Adobe Acrobat Reader or the Apple Macintosh Preview program. Adobe Acrobat Reader may be downloaded free at www.adobe.com.